Here at Invante, We pledge to do the very best we can while maintaining the integrity of your hair and keeping within our brand standard. We encourage a consultation prior to booking so we can discover all your hair needs and book the appropriate service and time needed. At our discretion, we reserve the right to reschedule an appointment or refuse service for improper action or language to our team or other guests.
We stand behind our work to continually strive for the highest quality of service. Consultations are of utmost importance to get a clear understanding of what you want to achieve. If you are not satisfied with the end result; we ask for the opportunity to adjust any service to create your desired result. Most modifications needed, will be free of service charge. We ask if an adjustment is needed that it be scheduled within 14 days of your initial visit. We will not issue a refund.
CANCELLATIONS & TARDINESS
We make every effort to remind you of your reservation prior to your scheduled date. Our text reminders come out when the service is booked and than 48 hours before your appointment. We also will call you the day before your appointment if you do not confirm via e-mail or text message. However, you must inform us if you are unable to keep your reservation at least 24-hour prior to the scheduled time. If you cancel or change your scheduled reservation without providing us this 24-hour notice, you may be charged a late-notice cancellation fee of 50% of your scheduled services.
appointments will be charged 100% of services booked. We ask that if you are running 15 minutes late that you call and communicate with guest services how late you will be and also understand that your appointment is subject to reschedule only if the service provider cannot perform the scheduled services in the remaining time allotted.